JiVS Chatbot
Conversational AI Meets Information Management
The JiVS Chatbot represents a new level of usability and intelligence in enterprise data management. It bridges the gap between users and systems, transforms archives into active knowledge sources, and eliminates one of the last barriers to full legacy retirement.
When users can simply ask, “JiVS IMP, I have a problem…” — and get answers instantly — transformation becomes faster, smoother, and far more cost-efficient.
THE CHALLENGE
Archives Without Archivists
The larger the company, the more complex its system landscape. Modern SAP S/4HANA systems coexist with older SAP releases, third-party ERPs, and countless bespoke applications — many long out of maintenance. Each contains valuable business data, documents, and reports that remain relevant years after creation or archiving.
What’s often missing, however, is knowledge:
Where is that report?
Which system contains those customer records?
How can you retrieve a document from 15 years ago — when no one remembers where it was stored?
Business users expect instant access to historical data, while IT teams strive to decommission old systems and keep the S/4HANA core clean. At the same time, enterprises face tight budgets and talent shortages. A smarter, simpler way to search across systems has become essential.
THE RESULT?
Lengthy transformation projects
Rising costs and dependencies on scarce legacy expertise
User resistance to system retirement At the same time, enterprises face tight budgets and talent shortages. A smarter, simpler way to search across systems has become essential.
THE SOLUTION
AI That Understands Your Data — in Natural Language
With the JiVS Chatbot, powered by generative AI, searching across legacy and live systems becomes as easy as asking a colleague.
The Chatbot is trained specifically for enterprise information management and fully integrated into JiVS IMP. It allows business users to query archived data using natural language, without knowing which system or custom development it originates from.
Example:
“JiVS IMP, I have a problem. I need to collect all open items for customer 1020 for fiscal year 2019.”
In seconds, the Chatbot finds and ranks the most relevant results, guiding users to the correct business object. Once confirmed, it automatically fills in parameters, accesses the correct records, and displays the requested documents — all within JiVS IMP.
Need linked emails, attachments, or related transactions? Just ask.
The Chatbot understands context, retrieves associated data, and refines results conversationally. No training, no technical knowledge, no switching between systems.
THE BENEFITS
From Search to Solution in Seconds
Unified Access Across Systems
Query and retrieve data from SAP, non-SAP, and custom applications — all via natural language, from one central interface.
Smarter, Faster Workflows
AI-powered search and retrieval reduce manual lookup times and free IT resources for higher-value tasks.
Zero Technical Barriers
Empower business users to access archived data directly, without specialized system knowledge or IT support.
Increased Transformation Readiness
By making historized information instantly accessible, user confidence in system decommissioning rises — accelerating S/4HANA projects.
Lower Operational Costs
Fewer legacy systems to maintain means up to 80% lower IT operating costs and a 25% reduction in total cost of ownership for SAP S/4HANA.
Future-Ready AI Integration
In upcoming releases, the Chatbot will also support the Business Object Proposer (BOP) — enabling automated identification and generation of business objects for migration scenarios.
